Problem Board · Race to 5 Stars

⭕️ Cleanliness-readiness check (units arriving before they're marked clean)

⭕️ Door code missing/stale on the reservation page; Unlock Door broken

⭕️ Nuki access fails at 1-2am with no working backup

⭕️ ~50% of guest messages are the same questions answered 10x/week (repeat-question deflector)

⭕️ WiFi credentials wrong/stale/missing at check-in

⭕️ Guests can't self-serve a correct invoice; invoices out of date (~1,500 requests/month)

⭕️ "Too much AI, less help"; AI fires into failing stays

🔒 AI concierge for the reservation page Receptionists

⭕️ Property-based FAQ on reservation page

⭕️ OTA guest notes analyser → case or Slack notification

🔒 Parking booking flow Park to win

⭕️ GX monitoring/alerts for newly onboarded deals

🔒 Bulk check-in instructions sendout from Nexus, based on selected reservations The Winners

⭕️ Alert system for access issues — turning lock logs into insights for ops (e.g. regenerate codes when missing)

⭕️ Call IVR with a "send me my check-in instructions by SMS" option, fully automated, to reduce human-handled call volume

⭕️ Every issue report becomes a hand-typed, German-translated Breezeway ticket (bilingual auto-draft)

⭕️ Double-booking radar for room-based buildings

⭕️ Paid-but-cancelled safety net (read-only flag, ~240 cases)

⭕️ "Inform the guests" technician/appointment dispatcher (maintenance visit → auto SMS to affected guests)

⭕️ Refund flow: approve → auto-fill the sheet + draft the guest message

⭕️ Breezeway maintenance daily dispatch — schedule ideal route for maintenance based on urgency, address, problem type

⭕️ Inventory tool — record maintenance parts bought per unit/warehouse, cost allocation

🔒 Breezeway cleaning photo analysis — check correspondence to requirements/cleaning guidelines Arbreezio

⭕️ Breezeway maintenance dashboard

⭕️ Inspection app improvement — dedicated cleanliness check

🔒 Cowork task to share pending topics in Slack at end of day (less technical) Check-in Claude-out

⭕️ Alert: backup access not returned

⭕️ Production-error triage digest (one bot fires every 1-2 min, no triage)

⭕️ Stripe ↔ RMS payment reconciliation (reservation-ID mismatch orphans)

⭕️ Migration data-diff tooling

⭕️ /deploy-lock Slack command

⭕️ Auto-draft your most repetitive message/report/email

⭕️ A Claude Skill for your weekly ritual (turn an SOP into a one-click helper)

⭕️ Turn a manual spreadsheet or copy-paste job into an automated flow

⭕️ A personal assistant over meeting notes that produces tasks/follow-ups

📋 Problem Board